Make sure that the chat settings is enabled in organisation and copy the link.Then we need to Enable Einstein bots from setup and then we are good to go.We can edit these settings later as well as per requirement. Create an Embedded Service deployment by specifying different features like chat settings, brandings, labels, and appearance of chat window.We need to enable Migration Assistant in the org.When bots are connected to NLU, they can respond more efficiently to customers.Bots greet users and provides options to clients.It is more interactive, and reduces customer’s waiting time and makes the customer happy.Chatbots answers instantly which reduces the number of cases logged and allow sales and support teams to focus on more serious issues.Also, we can add some prebuilt answers to questions. Then we started digging deep into it and found that chatbot give responses based on customer’s interactions in chatbot. So, we came up with a solution of Einstein bots which will be more interactive and will give information to their end users about our client. We started working on Salesforce Community Cloud today, and our client said that if we could add something to their community that will assist their end users to obtain a basic understanding of our client’s business and websites, and then they can determine whether they must sign up to the community or not. Our unique solution and architecture design approach for Einstein Bot along with our expertise and capabilities of the Salesforce ecosystem – plus our decade-long global partnership with Salesforce – makes us the ideal partner for Einstein Bot implementations for your organization.I have been learning new things every day since I started working in Salesforce. We have solved multiple conversational use cases for our clients in various industries including financial services, manufacturing, health care, and others, and helped reduce live agents’ efforts by up to 30%. Persistent Systems provides an enterprise-grade, end-to-end Einstein Bot implementation service that is cost effective and takes minimal time for development and deployment. Who can help me?” Persistent Systems – The preferred partner to implement Salesforce Einstein Bot for your organization “Perfect, I think Einstein Bot is the right fit for my organization, but I still need consultation and technical expertise to set it up. To boost your CSR’s productivity by 20%.To handle simple, repetitive tasks and share the workload from Customer Service Representative (CSR).To use as a first response tool to solve over 60% of your customers’ queries.Why should organizations choose Einstein Bot? If you want to provide a quick and accurate response to your customers’ queries 24×7, reduce their wait times, and enhance the overall customer experience, then Einstein Bot is for you. Organizations that implemented Einstein Bot reported that customers were able to find answers to 60% of their queries by using Einstein Bot that they would otherwise have called support for. If you want to boost your agents’ productivity and reduce their workload (or reduce the number of agents) by automating simple queries, then implement Einstein Bot. If you have a service center that serves customers using live chat and your agents are working at over 100% capacity, then that’s a good scenario to implement Einstein Bot. But what are the telltales that my organization needs Einstein Bot?” Which organizations should implement Einstein Bot?
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